Customer Information Update
Customer Information Update
A thorough, multi stage sanitisation process of our vehicles
Sanitised key placed in a sealed envelope
Once disinfected, each vehicle is sealed and flagged as clean and safe
Our network remains at your service
As one of the leaders in the car rental industry in Ireland, we are open and at your service with COVID-19 safety guidelines in place.
Your safety, as well as the safety of our people, is our #1 priority!
In addition to the reinforced vehicle cleaning measures we have already implemented, with the systematic use of disinfectant agents, we are also currently deploying extra measures in our stations:
- Systematic desk disinfection between each customer
- "Zero contact" policy (vehicle key sealed in an envelope once disinfected).
- Social distancing guidelines implemented
Already booked a car?
Change your booking:
- Modifications are free and unlimited.
- You can adjust your booking at any time in the manage my booking section.
Frequently Asked Questions
Can I move through to Northern Ireland with this vehicle?
Under no circumstances can our vehicles be taken off the island of Ireland. Vehicles may travel into Northern Ireland and you must inform us of this on collection of the vehicle as charges may apply. Customers should follow local authority guidance or travel restrictions. Our standard policy and charges for one-way hires for drop off in different stations applies.
Am I sure I won't be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?
All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.
What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?
We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.
Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement?
The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Irish Car Rentals provides both flexible adjustment or free cancellation up to 48 hours before pick up.