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Irish
Car Rentals FAQ's
Are
my booking details secure on this website?
Yes. We have a fully secure site. Irish Car Rentals use
Verisign 1024 bit SSL Web Protection and Encryption to offer
secure communications by encrypting all data exchanged to
and from the booking form on the website. Because of this
you can pass your credit card and personal details through
our booking system with confidence. We have strict
guidelines as to our client’s privacy and we will not pass
on your details to any other party for any reason.
Basic Information- what happens when I submit a
reservation?
When you click on the "submit" button you will
receive your booking number beginning with "ICR"
followed by a 6 digit number e.g. ICR125631. You will
automatically receive an e-mail to the address you have
supplied outlining your booking details. When you create a
booking a secure confirmation is sent to the Irish Car
Rentals reservation desk in Limerick, Ireland. The rental is
then added to the system and the car is made available for
hire. A booking deposit is charged to your credit card at
this stage. Please ensure that you complete the Booking Form
in Full, (paying particular attention when noting your
Credit Card Details and E-mail address), and that you have
ensured that you are aware of the costs involved. When you
arrive at the rental desk at the airport you will sign a
rental agreement, pay any local charges or additional costs,
be taken to your vehicle and then be given any instruction
on the vehicle as may be required. Once you have started to
drive the car you are liable for any accidents, damage or
other costs incurred until the vehicle is safely returned to
the airport compound.
What kind of car can I expect?
We operate the most modern fleet of cars in Ireland and 95%
of our vehicles will be under 6 months old. When you ask for
a quotation you will see that there are often 2 or more
models or makes offered within the "Car Group".
Irish Car Rentals cannot guarantee a particular make or
model of car but we will guarantee a car within the
"Car Group" will be available for collection as
required. Specific requests for Cars with CD Players,
airbags etc: and or other features cannot be guaranteed as
being available but we will make every attempt to supply if
you request them in the "additional comments"
filed of the booking form. It is recommended that travellers
with additional luggage such as Golf Clubs or Fishing
equipment rent a vehicle one grade above the normal
requirements shown on the quote form. If a renter has a
specific requirement for options please state them in the
comments box of the rental booking form. Irish Car Rentals
will try to comply with any reasonable request but cannot
guarantee availability of a specific model.
What Driver Information & drivers license
requirements apply?
All drivers must be in possession of a full-unendorsed
driver's license at the time of rental. (Certain minor
endorsements may be acceptable, please call us prior to
booking). All drivers must have held a full driver's license
for at least 12 months prior to hiring a car with Irish Car
Rentals and must present themselves with their
full-unendorsed driver's license at the pick up location at
the time of rental. Holders of US, Canadian, Australian and
All EU member states are NOT required to supply an
International Driving License (IDL). An International
Driving License (IDL) is required if your national driver's
license is not in Roman script. International driver's
licenses MUST BE accompanied by the original domestic
license of the driver. (This is clearly stated on the
international license).
Age Requirements - Restrictions.
The minimum age to rent a vehicle is 25 years and drivers
must have held a full driver's licence for at least 12
months prior to hiring a car.
Collision Damage Waiver (CDW) Explained
Collision Damage Insurance covers damage to the rental car
and limits the liability for damages to a vehicle whilst on
hire. In case of an accident resulting in damage to a rental
vehicle the Customer is liable for a payment for damage to
the rental car. This liability can be reduced to EUR 100 at
an additional charge of EUR 9.50 per day. The excess on
luxury cars, minivans and minibuses can be reduced to EUR
100 for an additional charge of EUR 15 per day. These
charges are collected at the point of collection by the
reservations agent. Irish Car Rentals include CDW insurance
in the quoted rate unless you indicate on the booking page
that you do not wish to have this included.
Theft Protection Explained
This insurance option limits your financial liability for
loss or theft of the Irish Car Rentals vehicle, its parts
and accessories, provided the vehicle is used in accordance
with the terms and conditions of the rental agreement. If
Theft is not included in the rate you have chosen it is
available locally at EURO 7.50 per day.
MasterCard CDW waiver (For US Residents holding a
MasterCard Gold or Platinum)
Master Rental Insurance may allow you to avoid the
additional cost of the theft and collision damage waiver (CDW)
for rental cars in some countries. This coverage is ONLY
available with Gold or Platinum MasterCard's issued by US
banks. If you pay for the entire rental with your eligible
MasterCard card, you may be covered for up to $50,000
without excess. This is an insurance program; certain
restrictions and exclusions apply. In order to establish if
your MasterCard includes Auto Rental Insurance in the
Republic of Ireland please call your credit card issuer
and/or MasterCard at 1 800 6227747. This coverage is a
service provided by MasterCard to the cardholder and
therefore it is the cardholders responsibility to ensure
that they are adequately covered for the entire duration of
the rental period.
Can I hire a baby seat?
Yes. Please indicate in the "additional comments"
field on the booking for that you require a baby seat.
Please advise us your child’s weight. Child / Baby Seats
are Mandatory in Ireland. Child Seats and Baby seats are
available by prior notification at an additional cost of
EURO 49 per rental. Baby seats are NOT available for rental
for children under 6 months old. NEW EU CHILD SAFETY
PROTECTION LAWS HAVE COME INTO FORCE making it compulsory
for all children to travel in the correct child seat,
booster seat or booster cushion. Notes: Where safety belts
have been fitted they must be worn. Children under 3 years
of age must not travel in a car or goods vehicle unless
restrained in the correct child seat. Children aged 3 years
or over who are under 150cms in height and weighing less
than 36 kilograms (i.e. generally children up to 11/12 years
old) must use the correct child seat, booster seat or
booster cushion when travelling in cars or goods vehicles.
Children over 3 years of age must travel in a rear seat in
vehicles not fitted with safety belts. Rearward-facing child
car seats must NEVER be used in the front passenger seat of
cars with an active airbag. Drivers have a legal
responsibility to ensure passengers aged under 17 use the
correct seat, booster seat, booster cushion or seatbelt.
Can I drive my car into Northern Ireland?
Yes. If you wish to drive in Northern Ireland it is a
requirement of rental that they inform Irish Car Rentals
that you wish to do so on collection of the vehicle.
(Usually at the airport desk) An additional charge of EURO
25 applies. This is to extend the AA 24 hour roadside
assistance to cover Northern Ireland and is compulsory. The
renter is free then to drive throughout Northern Ireland.
Cars can not be taken off the island of Ireland.
What is the Fuel Policy of Irish Car Rentals?
Fuel Policy: For your convenience we are pleased to offer
you the convenience of the Prepaid Fuel Option. You may now
purchase your initial tank of fuel from Irish Car Rentals at
the time of rental at a price that is very competitive with
local fuel stations. This method eliminates the need for you
to refill the tank before returning your rental vehicle.
Please be aware that we are unable to give a refund for
unused fuel.
How do I change or cancel my reservation?
If you wish to change or cancel your reservation please send
an e-mail to Irish Car Rentals at the following email
address: res@icrgroup.ie please mark on the subject line if
you wish to "amend" or "cancel" the
reservation. Please always note your reservation number on
the e-mail.
Can I travel out from one location and return the vehicle
to another?
Yes. Charges may apply for some locations. You can see what
charges may apply if you calculate your rate on the booking
engine.
Where do I go when I arrive at my destination?
DUBLIN AIRPORT: Car Hire Section, Arrivals Hall, Dublin
Airport. Tel: + 353 1 8444199. Directions to our Dublin
Airport desk: Turn right when you come out of baggage
reclaim, you will see the Car Rental desks directly in front
of you, we are the last desk in the row. DUBLIN CITY: 7
Terenure Road East, Rathgar, Dublin 6 (In between AIB Bank
and Pharmacy in Rathgar village). Tel: + 353 1 4904444.
SHANNON AIRPORT : Arrivals Hall, Shannon Airport. Tel: + 353
61 472649. CORK AIRPORT: Arrivals Hall, Cork Airport. Tel: +
353 21 2400100. KERRY AIRPORT: Arrivals Hall, Kerry Airport.
Tel: + 353 61 206080. KNOCK AIRPORT: Arrivals Hall, Knock
Airport. Tel: +353 61 206094. LIMERICK CITY: Desk located
within Ennis Road Motors Showroom, Ennis Road, Limerick.
Tel: + 353 61 206025. We deliver cars to many other
locations including: Killarney town, Galway City and
Airport, and Cork City. If you require a delivery to any one
of these locations please contact our reservations team for
details of delivery charges and meeting points.
What happens if my flight is cancelled?
If you flight is cancelled please contact us via e-mail or
to one of our Toll Free numbers. UK and Europe: 00800 4747
4227, United States 1 877 347 3227. Our international number
is + 353 61 206088. We will make every effort to keep you
car until you arrive.
Will my personal Auto Policy cover me in Ireland?
We can not accept the insurance coverage of a hirer if
his/her policy is not a fully comprehensive Irish policy.
Insurance coverage from overseas companies or insurers is
not accepted due to past problems experienced. This is
normal policy for Irish Car rental companies.
Will My Credit Card Cover Me for CDW and Theft
insurance’s?
The only credit card insurance that covers for Auto rental
insurance in the Republic of Ireland is MasterCard Gold or
Platinum (issued in the United States). Please contact
MasterCard direct to have this confirmed to you. Toll Free 1
800 622 7747
Do I Need Proof of MasterCard Insurance?
It is always best to receive written confirmation from
MasterCard that you are covered. Please pay particular
attention to the fine print in relation to the rental
duration permitted.
What credit cards does Irish Car Rentals accept?
Irish Car Rentals accepts MasterCard, Visa, American Express
and Diners Club.
What if I get a traffic violation while in possession of
a rental vehicle?
If you get a traffic violation while in possession of a
Irish Car Rentals vehicle please advise our staff on return.
What happens if the car breaks down?
In the very unlikely event of a breakdown with Irish Car
Rentals help is never far away. You are covered by 24hour AA
Roadside assistance insurance. Details of this service will
be provided in the rental agreement wallet you receive on
arrival
When do I have to include my credit card number?
We need your credit card number when you are booking the
car. Please note the Irish Car Rentals site is secure. Your
personal details will not be shared with third Parties at
any stage.
Can I take the seats out of a minivan?
Unfortunately this is not possible. By law the seats have to
stay in the van. However Cargo vans are available on
request. Please contact the reservations team.
Who do I contact if I have any questions after I have
rented the car?
Full contact details are on your rental documentation. You
can e-mail us here Please submit your booking or rental
agreement number also.
What happens if I don’t like my car?
In the unlikely event that you are not completely satisfied
with your rental car please call the nearest office to you.
The telephone numbers will be supplied to you on arrival
How old are the vehicles in your fleet?
On average vehicles are less that six months old. Every
effort is made to have the best vehicle available.
What do I do if I lock my keys in the car, get a flat
tire or break down?
Every Car is covered by a 24-Hour AA Roadside assistance
policy. The Free phone details in Ireland are available with
your rental agreement when you pick the car up. Irish Car
Rentals has a specific Policy with the AA in Ireland (The AA
in Ireland is similar to "AAA" in the U.S.).
Please be advised that call out charges may apply in the
event that the call out does not arise from a mechanical
fault with the Irish Car Rentals vehicle.
What do I do in the event of an accident?
In the event of a traffic accident please notify Irish Car
Rentals as soon as possible Contact the Irish Police (Gardai)
on 999 and ensure that the police (Gardai) are called, so
that they can report the accident. Do not admit liability at
any stage.
Should I Hire a Manual or Automatic?
If you drive a stick shift at home and are well used to it,
you should have no trouble in Ireland, except that the gear
stick is on your left-hand side. With the small country
roads and all the hills in Ireland it is sometimes better to
have automatic.
Is the local tax (VAT) included in my rental rates ?
Yes. The rate is at 13.5%. This can not be claimed back by
non-US Nationals as car rental is a service not a product.
VAT is applicable on all extras purchased. All additional
services and insurance's are subject to VAT @13.5%
Can I extend my rental dates?
Yes. You can call the nearest car rental location to extend
your rental. Our phone number will be on the rental
agreement.
Can I tow with a rental car?
Unfortunately this is not permitted. Towing is a violation
of the rental agreement and is not permitted under any
circumstances
Can I rent a car with a roof rack or bike rack?
Unfortunately roof racks and bicycle racks are not available
for hire and may not be attached to the rental car.
What if I have another question?
If you have another question please email our reservations
team will be more than happy to assist. We have provided
some very useful information on this website in respect of
Road signs, Driving Information and other useful resources.
Should you need further information or want one of our
expert Car Rental staff to contact you please do not
hesitate to contact us.
If you are having difficulty booking or require further
information please contact us either by email or Telephone:
FREE FROM :: USA 1 877 347 3227 :: Europe 00800 4747 4227 ::
Ireland (Low Call) 1850 206088
or call our central reservations office in Limerick +353 61
206088. All of the above information is subject to change
without prior notification.
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